Sales and Returns


Sales and Refund Policy

Thanks for shopping at WRM Process Services & Investigations. We appreciate the fact that you trust us and are confident in our ablility to perform your service. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products and services, whether you’re at the WRM Process Services & Investigations Online Store, in a WRM Process Services & Investigations Office, or on the phone with WRM Process Services & Investigations. (To make it visually easier on both of us, we’ll refer to these entities as the “WRM Process Services & Investigations Store” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at a WRM Process Services & Investigations Store. We’ll be as brief as we can allow. The main thing to remember is that by placing an order or making a purchase at a WRM Process Services & Investigations Store, you agree to the terms set forth below along with WRM Process Services & Investigations’s Privacy Policy and Terms of Use.

Standard Return Policy

Products and Services may not be returned or exchanged.

We fundamentally believe you will be thrilled with the products and services you purchase from the WRM Process Services & Investigations Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product or service may not be what you expected it to be. In that unlikely event, additional products and services may be made available for purchase to revise your product or service.

Additional WRM Process Services & Investigations Product Terms


Making unauthorized modifications to a product or service violates the sales and refunds terms and conditions. Should you be unable to use your product or service due to an unauthorized modification, its repair is not covered under warranty.

Pricing and Price Reductions/Corrections

WRM Process Services & Investigations reserves the right to change prices for products and services displayed at/on the WRM Process Services & Investigations Store at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product in a WRM Process Services & Investigations Retail Store, please see a Manager for a refund of the overcharge.

Should WRM Process Services & Investigations reduce its price on any WRM Process Services & Investigations-branded product or service, you will not receive a refund or credit of the difference between the price you were charged and the current selling price.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance/Confirmation

WRM Process Services & Investigations may, in its sole discretion, refuse or cancel any order and limit order quantity. WRM Process Services & Investigations may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Phone order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify WRM Process Services & Investigations’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The WRM Process Services & Investigations Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If WRM Process Services & Investigations cancels an order after you have already been billed, WRM Process Services & Investigations will refund the billed amount.

Shipping & Delivery

Because the actual delivery of your order can be impacted by many events and may require service, WRM Process Services & Investigations cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

Authorized Contact

You may designate a third party in good standing with WRM Process Services & Investigations to order products and services. You must provide the authorization in writing. WRM Process Services & Investigations is not responsible for actions taken by the third party once products are delivered and services are performed.

Consumers Only

The WRM Process Services & Investigations Store sells products and services to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.

Product and Service Availability and Limitations

Given the popularity and/or supply constraints of some of our products and our time, WRM Process Services & Investigations may have to limit the number of products and services available for purchase. Trust us, we’re working as fast as we can. WRM Process Services & Investigations reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when WRM Process Services & Investigations confirms your order but subsequently learns that it cannot supply the ordered product or service. In the event we cannot supply a product or service you ordered, WRM Process Services & Investigations will cancel the order and refund your purchase price in full.

Call Now

24/7 Hotline: 631-406-9761

Our team members are trained investigators & process servers. If you need of a private investigator or process server let us help! We are experts in locating hard to serve individuals and have a track record of successful investigative work. Our professional process servers are backed by private investigators who have prior law enforcement, security and process service experience and have been in the field for many years.

Remember: A quote for services is always free. You can speak with an investigator at any time to discuss the particulars of your pending case. We will help you decide the best options for your service at the lowest cost.

We take great pride in all our serves, whether they are simple routine services or the more difficult investigative serves. Our team strives to be as diligent and effective as possible when handling these matters.

Call us today for any private investigation, process service or security issue. We can be reached 24/7. A trained Investigator will return your call as soon as possible. There is always a free consultation.

24/7 Hotline: 631-406-9761

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About WRM

WRM Process Services & Investigations is a licensed, bonded and insured Process Services & Private Investigation Agency. We're based in Long Island, New York. We have offices in Riverhead and Melville, Long Island New York.

Process Services. We serve all of Nassau County to the Queens Border and Suffolk County's North Fork all the way to Orient Point and the South Fork all the way to Montauk Point. In addition, we are licensed by the New York City Department of Consumer Affairs as a New York City Process Server Agency and our vice president is an individually licensed process server in New York City. New York City is currently the only jurisdiction in the State of New York that requires agencies and individual process servers to be licensed and bonded and we are licensed in the City of New York. As a N.Y.C.D.C.A. licensed Agency and licensed Individual Server we can legally perform and distribute process services in the City of New York. This includes all five (5) Boroughs of New York City (Manhattan, Brooklyn, Bronx, Queens & Staten Island). License No. 2015203-DCA

Private Investigations. We are a licensed, bonded and insured Private Investigations Agency licensed by the New York State Department of State. As a licensed private investigation agency, we are licensed to perform investigations and security in all of New York State. Licensed No. 11000151504